Reservation & Cancellation Policies
UPON RECEIPT OF YOUR RESERVATION REQUEST, a reservation agent will complete your final booking arrangements. Your credit card will not be billed until 48 hours before your activity’s scheduled departure time. ONCE WE COMPLETE YOUR RESERVATION, you will receive a final confirmation email which will contain your confirmation number and a copy of your itinerary. **You will need to print this final email confirmation and present it on the day of your activity as it will serve as your boarding pass.** IN THE UNLIKELY EVENT SPACE IS UNAVAILABLE on your requested reservation date, we will contact and coordinate with you by phone to determine an alternate date. YOU MAY REBOOK OR CANCEL YOUR ACTIVITY up to 48 hours in advance of the activity departure time without penalty. Simply call The Hawaii Snorkeling Guide at (808) 959-6060 to cancel. You will receive a cancellation number to confirm your reservation has been cancelled. **Until you receive a cancellation number your reservation is still considered active.** YOUR CREDIT CARD WILL BE CHARGED 48 HOURS BEFORE your scheduled activity’s departure time. IF YOU CANCEL YOUR ACTIVITY LESS THAN 48 HOURS BEFORE the scheduled activity departure time or if you fail to appear at the designated time for the activity, you will be charged for the full price of the activity. IF THE ACTIVITY PROVIDER MUST CANCEL or postpone the activity due to poor weather conditions or other unforeseeable events, the activity provider will contact you directly by phone and you may either reschedule for an alternate activity time based on space availability or receive a full refund of the amount that you paid for the reservation. If you opt for a refund, your credit card will be reimbursed in full usually by the close of the next business day. IF YOU HAVE ANY QUESTIONS, please don't hesitate to contact The Hawaii Snorkeling Guide/Global Approach LLC at:
By phone: (808) 959-6060 |